Return eligibility
Contact us within 7 days of receiving your order if you need to request a return. The product must be unused, undamaged and returned with its original packaging and accessories. Items showing signs of use are not eligible.
Damaged or incorrect items
If your parcel arrives damaged or contains the wrong item, contact us on WhatsApp within 24 hours. Include your order details, an unpacking video and clear photos of the product and packaging so we can review the issue.
Refunds
Approved refunds are processed after the returned item has been received and inspected. Original delivery charges and return shipping costs are non-refundable unless the item was damaged or sent incorrectly.
Non-returnable items
Customized items, products purchased on final sale and items damaged after delivery cannot be returned. Minor variations in color or finish caused by lighting, screens or handcrafted production are not considered defects.